Pre call centrá
Fronty, agenti, nahrávky, reporting a smerovanie podľa pravidiel.
ActiveCALL: VoIP, call-centre and AI communication platform
A communication solution for call centres, virtual PBX, reporting, CRM integrations, voicebot scenarios and AI agents.
Programming, hosting, communications, security and monitoring in one technical team.
Features and options
ActiveCALL is a VoIP and call-centre platform built on Asterisk, PHP and MySQL. It supports IVR, queues, call recording, agent skills, caller lookup, virtual fax, call parking, predictive dialling, detailed reporting, voicebot scenarios and AI agents for repetitive communication tasks.
The solution can be deployed on-premises, in the cloud or as a hybrid model. It can integrate with CRM, accounting systems and internal tools. Voicebots and AI agents can help qualify requests, answer frequent questions, route calls, pass context to operators and support follow-up tasks after a call.
ActiveCALL for customer centres and business communication
ActiveCALL is a VoIP and call-centre platform built on Asterisk, PHP and MySQL. It supports IVR, queues, call recording, agent skills, caller lookup, virtual fax, call parking, predictive dialling, detailed reporting, voicebot scenarios and AI agents for repetitive communication tasks.
The solution can be deployed on-premises, in the cloud or as a hybrid model. It can integrate with CRM, accounting systems and internal tools. Voicebots and AI agents can help qualify requests, answer frequent questions, route calls, pass context to operators and support follow-up tasks after a call.
Where the solution makes the most sense
Pre firmy
Virtuálna ústredňa, pobočky, hlasové služby a integrácie.
Pre prevádzku
Monitoring, zálohovanie, správa zariadení a technická podpora.
Pre manažment
Prehľadné dáta o hovoroch, výkone a dostupnosti služieb.
Pre automatizáciu
Voicebot a AI agenti môžu riešiť opakované otázky, triedenie požiadaviek a odovzdanie kontextu operátorovi.